Story telling is an important way for brands to build their profile – how can this discipline be used by the gambling industry and what's gambling's most powerful narrative?
Too many brands are becoming a news feed like ‘Sky Sports News'. Whilst I do believe there is a place for editorial content – I still feel there is too much.
With the recent announcement of Zlatan Ibrahimovi? returning to Italy – six bookmakers posted the same announcement within 30 minutes of each other. I understand, not everyone will follow all these brands like me. However, when I swipe through my feed, I have the same story and/or a variation of the same article from multiple operators and news outlets. I would suggest that consumers follow gambling brands for gambling content.
Social platforms launched for people to connect with each other. Now we find ourselves in an age where the original core proposition is still retained but brands now have social very much part of the normalised channel mix – we have an environment where social channels are broadcast platforms and should be used accordingly; ensuring a blend of content and story telling which meets the brands objectives but appeals to its audience interests and why they engaged with you in the first instance.
 
How do you leverage the power of the brand when the gambling consumer is apparently so promiscuous – certainly in the online sector?
The audience is programmed to be promiscuous because of the environment in which the way the industry has evolved.
Brand is much deeper than just the logo. It's your product, UX/UI, Customer service, tone of voice – the list goes on. If bonus, offers and email all stopped tomorrow, you need to ensure everything else is still stacking up.
We are fortunate at Marathonbet where we have sponsorship portfolio which includes Man City and Sevilla FC. Both recognised and established brands in world football – this gives us awareness, equity and assets which enable us to do more than a badging exercise.
 
The former CMO of Unilever said that ‘A brand without trust is a product' - do you agree with that definition and how do gaming companies build/earn trust especially in terms of their social media marketing?
Naturally, they are in a very different space to us and it boils down how much value the consumer puts on a product and its use. Do I care what brand of dishcloth I purchase? Not really. Do I care what brand of toothpaste I use? Absolutely.
From a gaming perspective, it's incredibly important – especially how saturated the market now is to ensure content is original and where required you build a conversation both in terms of engagement but also responding to customer queries in a timely manner.
Consumers are savvier than I think the industry gives them credit for and to a degree, the need and want of today's customer is probably further ahead than we are able to keep up with.
However, (although it pains me to say) when it comes to social I believe a high percentage of audiences still see ‘followers' as a key number to help establish a perceived trust because of a brands ‘popularity'.
 
In terms of social media marketing and the different dynamics across platforms, do you see more potential for brands to appeal to the female gambling demographic?
In short, yes. Naturally, you have defined casino and or bingo brands whose target audience is clearly female.
Typically, across core platforms (Twitter, Facebook and Instagram) its more female dominated however, the consumption of social content varies – as such, social campaigns need to be developed accordingly. It's no different to segmentation/messaging for other channels.
 
Gaming companies have form using high profile sports influencers/sponsors to drive their product, where do you see the place for micro-influencers alongside world-class football, boxing, esports stars?
They have a place but it links back to the trust element. I was asked a similar question at a forum earlier in the year. Whilst I agree there is a place for them – we have to be mindful that they need to be relevant.
Chris Hughes (Coral) whose popularity came from Love Island already had a deep affinity with horse racing and therefore has opinion/stories which are relevant & credible. However, when other brands choose reality TV stars or influencers with reach, who clearly have no affinity to a sport and or an understanding of an event - it can come across as ‘forced' and a freebie for the individual.
In addition, I'd always question if their followers are the right target audience. Age? Possibly. Prospective gambling customers? Unlikely.
 
ICE VOX which is part of ICE London, the world's biggest gaming technology event, comprises two days of comprehensive learning with streams entitled: Modernising Lotteries, Hospitality Technology, Marketing & Advertising, Cybercrime & Security, as well as the World Regulatory Briefing and the International Casino Conference. Dan Towse will form part of the Social Media & Influencer Marketing: Stuck in (low quality) traffic? session, alongside John Cole, Group Director - Brand Partnerships - Sport, Gambling and Alcohol, at LADbible Group, as part of the new Advertising and Marketing stream on the second day of this year's conference (February 4, 2020).
 
To take advantage of the ICE VOX early booking discount which closes on Friday 6 December, visit: www.icelondon.uk.com/ice-vox.